Privacy Policy
Last updated: January 18, 2026
Introduction
Welcome to Sneaker Pehno. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and protect your personal information when you visit our website and make purchases.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information for various purposes:
Personal Data
While using our service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information
Usage Data
We may also collect information about how the service is accessed and used:
- Internet Protocol (IP) address
- Browser type and version
- Pages of our service visited
- Time and date of visit
- Time spent on pages
- Unique device identifiers
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our service
- To process your orders and payments
- To communicate with you about your orders
- To provide customer support
- To monitor the usage of our service
- To detect, prevent, and address technical issues
- To improve our service and customer experience
- To send marketing communications (with your consent)
Payment Security
We prioritize the security of your payment information:
- All payment processing is handled through Razorpay, a PCI DSS compliant payment processor
- We do not store your credit card information on our servers
- All payment data is encrypted and transmitted securely
- Your payment information is used solely for transaction processing
Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to request erasure of your data
- The right to restrict processing of your data
- The right to data portability
- The right to withdraw consent
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service:
- Necessary Cookies: Essential for operating our website
- Functionality Cookies: Enable enhanced functionality
- Analytical Cookies: Help us understand user behavior
Third-Party Services
We may employ third-party companies and individuals for the following services:
- Payment Processing: Razorpay for secure transactions
- Analytics: Google Analytics for website traffic analysis
- Shipping: Third-party logistics partners
- Customer Support: Various support platforms
Data Retention
We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy. We retain order data for business and legal compliance needs, typically for 5 years after the order is fulfilled. Marketing consent data is retained until you withdraw your consent.
Security Measures
We implement appropriate security measures to protect your personal data:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security audits and updates
- Access controls and authentication systems
- Data backup and recovery procedures
Children's Privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@sneakerpehno.com
Phone: +91 6360469238
Address: Anshul Jain, Brio Lake Breeze Apartment, G4, Coffee Board Layout, Kempapura, Opposite Euro Kids, Bengaluru - 560024